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Best Practice

The Kano Model – how to delight your customer

Posted on 15 March 202031 July 2020 by Rachel Long
Chalked image of a Kano Model graph of customer delight
15
Mar

The Kano Model was developed in the 80s by Professor Noriaki Kano. It is based on the concept of customer quality and provides a simple ranking scheme which distinguishes between essential and differentiating attributes.

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Posted in Best Practice
The Lighter Side

LADS Culture – women actuaries doing it for themselves

Posted on 8 March 202026 June 2020 by Pamela Hellig
woman actuary riding a growth arrow cartoon
08
Mar

On International Women’s Day, Pamela Hellig celebrates the first women actuaries, and charts the rise and demise of the Lady Actuaries Dining Society.

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Posted in The Lighter Side
IFRS 17

IFRS 17 for product development and pricing teams

Posted on 2 March 20201 July 2020 by Pamela Hellig
Closeup of a contract
02
Mar

Pamela Hellig considers the main points product development actuaries may need to think about when designing and pricing products in an IFRS 17 world.

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Posted in IFRS 17
Actuarial Technology, IFRS 17

Is IFRS 17 really that complex?

Posted on 28 February 20201 July 2020 by Andries Beukes
IFRS-17-Data-Requirements
28
Feb

It’s been said that the greatest challenge posed by IFRS 17 is its data requirements. But is this really the case?

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Posted in Actuarial Technology, IFRS 17
Best Practice

The Creative Actuary: a match made in heaven or a contradiction in terms?

Posted on 15 February 20201 July 2020 by Andries Beukes
Aladdin lamp with a Genie escaping
15
Feb

Andries Beukes asks: How do actuaries allow ourselves to be creative outside of our very narrow comfort zone?

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Posted in Best Practice
Solvency II

Data Governance – Why all the fuss?

Posted on 21 January 202013 July 2020 by Andries Beukes
Back view of an orchestra conductor
21
Jan

Andries Beukes considers how implementing a Lean culture sets the scene for effective data governance, enabling organisations to achieve great results.

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Posted in Solvency II  |  Tagged Lean
Actuarial Transformation, Case Studies

Case Study: Finance Transformation

Posted on 17 January 202019 June 2020 by Vibeke Fennell
City of London cityscape
17
Jan

A global insurer was able to embed a culture of continuous improvement, with centralisation of the finance functions and a reduction of 30% in the finance reporting timetable.

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Posted in Actuarial Transformation, Case Studies
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Authors
  • avatar for Andries BeukesAndries Beukes (19)
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  • avatar for Pamela HelligPamela Hellig (9)
  • avatar for Rachel LongRachel Long (4)
  • avatar for Shaun LawtonShaun Lawton (2)
  • avatar for Simone O'ConnorSimone O'Connor (0)
  • avatar for Vibeke FennellVibeke Fennell (4)
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