Category Archives: Best Practice

Pamela Hellig considers how actuaries can learn from the principles of bioethics in carrying out their fiduciary duties.

The Kano Model was developed in the 80s by Professor Noriaki Kano. It is based on the concept of customer quality and provides a simple ranking scheme which distinguishes between essential and differentiating attributes.

Andries Beukes asks: How do actuaries allow ourselves to be creative outside of our very narrow comfort zone?

Have you ever heard of the phrase “parent and child relationships” outside of the family context? Did you know that behaviours learned growing up could apply to different aspects of your life?