The Kano Model was developed in the 80s by Professor Noriaki Kano. It is based on the concept of customer quality and provides a simple ranking scheme which distinguishes between essential and differentiating attributes.
Best Practice
29
Sep
Sep
Have you ever heard of the phrase “parent and child relationships” outside of the family context? Did you know that behaviours learned growing up could apply to different aspects of your life?
22
Sep
Sep
Andries Beukes asks: How do actuaries allow ourselves to be creative outside of our very narrow comfort zone?
29
May
May
Pamela Hellig considers how actuaries can learn from the principles of bioethics in carrying out their fiduciary duties.
22
Jan
Jan
Data Visualisations are more than just pretty pictures and visual aids which make learning easier. Many people dismiss data visualisation, believing that all important information can be divined through statistical analysis.
13
Oct
Oct
How asset management firms can use their knowledge of look-through data to assist insurers in their Solvency Capital calculations.