Author Archives: Andries Beukes

Gorillas that we missed and other process improvement pitfalls – Part 4

Gorilla with a number 4

Over the last few weeks, we have published a series of articles on common pitfalls we have come across when companies take on process improvement projects that involve the automation of tasks. This last instalment will examine how to deal with exceptions – as constructive as automation can be, sometimes it’s just not worth the bother!